Leanne Baker Daily Planner FAQ

EVERYTHING YOU NEED TO KNOW BEFORE ORDERING YOUR 2020 LBD PLANNERS

INFORMATION ABOUT LBD PLANNERS

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What are my choices for 2020?
These are our 6 amazing cover designs for 2020. You also have the option of choosing a daily or a weekly layout for your planner - full details are available on Padtastic’s website.

Can you tell me the specifications of the Daily planners?
Of course, all this information has been included below.

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Can you tell me the specifications of the Weekly planners?
Of course, all this information has been included below.

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Can you please tell me the size of the morning, afternoon and evening boxes on the weekly spread? What is the weight difference between the daily and the weekly planner?
Each section (morning/afternoon/evening) of our weekly planner is 40x60mm. As a good estimate the daily planner is approx. 735g and the weekly weighs in approx. 675g.

Does the planner cover label with your name on it come with the planner?
No this is a separate product to enhance your LBD planner if you wish to have personalisation but it is not part of the cost of the planner – just a lovely optional extra by Posh Designs.

 What can I use the notes pages for?

The notes pages in your LBD planner could be used for lists. For example: Gift Ideas, Christmas shopping, Packing checklist, Entertaining checklist, Bucket lists, Books to Read, Dreams, Notes, Meal Planning.

ORDERING

When will pre-orders open?

Preorders will open on Wednesday August 21st at 10:30am (AEST) and run until midnight August 31st.

Am I guaranteed the cover of my choice?
Unfortunately no, all planners will be will be dependent on stock levels. Once they sell out that will be it for 2020.

What happens if my planner of choice sells out?
Once stock is sold out that is it for 2020 planners. We will not be doing another round so if you would like to secure your planner, get in as close as possible to orders opening.  

How quickly are the planners likely to sell out?
This question is impossible to answer as we cannot predict what will happen. In our second year planners sold out within 26 minutes but we have looked at the previous sales and interest towards the planners and have increased this number significantly. 

Do you have a wait list for planners?

No, we do not keep a waiting list.

How do I place an order for weekly vs daily?
All the products are loaded on the same page, however please ensure you select the correct product type - DAILY OR WEEKLY before you confirm your order. The same cover option appears twice, the difference is with the text underneath.

Do you have PayPal as a payment option?
No we do not offer this. We do however have a fully secured website to take your payments.

Are you offering pick up days again this year? How do I avoid paying the shipping amount?
Yes, we are offering 2 pick up days. One in Bundaberg and the other in Brisbane.

Brisbane pick up - Saturday, November 2nd.

Bundaberg pick up - Sunday, November 3rd.

Is it possible to add extra products into the same purchase? Or do they all need to be LBD products?
Yes any product can be added to your order, however they will all dispatch together at the same time in November (if ordered between August 21st and 31st). 

Do we have to purchase the matching notepads at the same time?
If you wish to save on shipping then yes, however these items will always be available to purchase. Take a look here to see all the gorgeous matching stationery.

Can we order the matching stickers from Posh Designs at the same time as our planner?
Absolutely you can, just please keep in mind that everything that is ordered together will dispatch together. 

COST

What is the cost of the planner? Is it a different price for the weekly and daily?

The price of our planners is the same for both our daily and weekly planners. During preorders, the cost of the planners are $57.95 plus shipping. After preorders close on August 31st, our planners will increase to $59.95 plus shipping.

Do I need a code for the bundle discounts?

No, discounts will be applied at checkout automatically (no code needed), provided all conditions have been met.

Do you have Afterpay?

Afterpay would not allow the integration to the new online editor. Due to this change, we have registered with Zippay. There is a $55 minimum spend (before shipping) for Zippay.

SHIPPING

How much will shipping cost?

Shipping will be calculated at checkout. The amount charged for shipping is determined by the freight company you choose.

Can I choose what courier service to use?
Yes, you can! You will be able to choose between Fastway Courier and eparcels with Australia Post. You are also able to select express shipping (not express handling) at checkout for the first time.

Do you ship internationally and if so what is the cost?
Yes we can ship anywhere within the world. When placing your order on our website you will be charged for your planner at the time of order and we will contact you with a shipping invoice. The prices vary greatly depending on the country of the delivery. 

Australia Post has given us these figures as a rough guide. Please note the shipping price will change depending on the weight of your order.

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MAKING CHANGES

Can I change my cover design after I place my order?
Unfortunately we will not be able to change your order once it is placed.

Can I change layouts after ordering?
Unfortunately we are not able to make that change once your order is placed and confirmed.

My postal address has changed since I placed my order , how do I change this?
Please contact Padtastic (via email) immediately as the window to change your address will close quickly. Once we have downloaded the database and printed labels it will be too late to change it on our end.

I may be away when planners are sent out in November, could you please send my order out early?
Unfortunately we are not able to accommodate these requests due to the large volume we are handling. If you are worried about the delivery time frame, please leave a shipping address at checkout that will work for you, perhaps a friend or family member. 

I selected Pick Up instead of Delivery. What happens now?

Unfortunately this error will only be identified once our pick up days are finished. An invoice will be sent to you to arrange to pay for your parcel’s delivery and we will organise to have your parcel shipped. A small admin fee will be charged to send out and track invoices from one database to the other. Accidentally selecting Pick Up instead of Delivery delays the shipment of your planner, so be sure to double check you have selected the right option at checkout.

CARE

 How should I care for my LBD Planner?

If you choose to carry your LBD planner around, consider putting it in a planner bag before putting it in your handbag or tote bag to protect the cover and wire spiral binding.

Keep your planner away from liquids, and keep in a cool, dry place.

NEW WEBSITE

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For instructions on how to use Padtastic’s new website, there is both a ‘how to’ video and a written post to walk you through it.

Click this link to learn more >> https://www.editonline.padtastic.com.au/how-to-order-online.html.


Please ensure you CAREFULLY check all your details, including name, address, and products ordered BEFORE you hit submit on your order.

Good luck with your ordering and have fun selecting your planner for 2020!

We would love to hear what you ordered, so please connect with us on Facebook.

Leanne Baker